Privacy policy

Who We Are

Alyke Inc., a Delaware corporation with principal address at 131 Continental Drive, Suite 305, Newark, Delaware DE 19713, United States ("Alyke," "we," "us," or "our"), operates the ALYKE mobile application (available on iOS and Android) and website https://joinalyke.com/ (collectively, "platform" or "services").

About Our Platform

Alyke is a social discovery platform designed to help users connect meaningfully through shared interests, personality traits, vibes, and real-life stories. Alyke encourages intentional friendships and modern connections with tools like personality avatars, power-ups, vibe scores, curated interests, match filtering, chat streaks, and more.

Age Requirement

Alyke is exclusively for users 18 years of age and older. We do not knowingly collect information from anyone under 18. If you believe someone under 18 is using our services, please report immediately to safety@joinalyke.com.

By using Alyke, you represent and warrant that you are at least 18 years old.

Our Privacy Commitment

• We do not support anonymous or hidden interaction features, all interactions on Alyke are guided and visible to the user
• We prioritize authentic friendships, genuine engagement, and creating a safe, inclusive, and user-friendly space for all users
• Your personal information will remain safeguarded under this privacy policy, regardless of any changes to your membership status
• We never sell your personal information

By accessing or using the Alyke App and other services on our platform, you acknowledge and agree to be bound by this Privacy Policy as well as the platform's Terms of Service, and agree that we may communicate with you regarding security, privacy, administrative issues and any updates related to your use of our app, website and any other related features or solutions provided by us.

This privacy policy is published and shall be construed in accordance with applicable data protection laws. Our privacy practices may vary among the countries in which we operate to reflect local practices and legal requirements.

When you visit the Alyke App and use our services, we collect both personal and non-personal information to provide, improve and protect the services and to ensure a smooth, safe, and personalized experience.

2.1 Personal Information (PII)

When you use or visit our App, we may require you to provide certain personal information that can be used to uniquely identify or contact you depending on the business context and the purposes for which it was collected:

a. Contact & Account Information:

• Name
• Email address (verified status tracked)
• Mobile number
• Password (encrypted)
• Country code
• Referral code (if used)

b. Profile & Identity Information:

• Profile picture
• Gender (Male/Female/Other) and gender description
• Date of birth
• Personality traits (responsible, optimistic, extrovert, tough, active scores)
• Activities and interests with descriptions
• Avatar selection and customization
• Profile verification status (verified/unverified/rejected)

c. Demographic & Preference Information:

• Religion (with visibility control)
• Language preferences (with visibility control)
• Lifestyle choices: smoking, weed, drinking habits (with visibility control)

d. Location Data:

• Current GPS coordinates (longitude and latitude)
• Region information
• Search distance preferences

e. Payment & Subscription Information:

• Store product IDs
• Product IDs
• Platform (iOS/Android)
• Subscription activation and expiration dates
• Wallet balance (coins)
• All payment transactions are handled and stored by our trusted payment partners (Google Play Store, Apple App Store, Adapty), and we do not have access to payment card numbers

f. Verification & Security Information:

• OTP generation and verification status
• Profile picture verification status
• Photo verification through selfie matching
• Account verification badges

g. Communication Data:

• Chat messages and communication history
• Friend requests and connections
• Likes sent and received
• Nudge interactions

We may request additional personal information from time to time to provide you with enhanced services or benefits related to the app. We do not process information that may be considered sensitive in certain jurisdictions beyond what is explicitly consented to.

Note: Once you register, you will be able to review and change most information at any time by logging in to Alyke (except your date of birth, name, mobile number, and email). Location is automatically updated if you have given Alyke access to your location in your device settings.

2.2 Non-Personal Information

We may also collect certain non-personal information that does not directly identify you as an individual:

• a. Device and Technical Information: Your computer or mobile device information such as geographic location, unique device identifier, IP address, operating system, browser type, internet service provider, device id, device type, device brand, device name, and device event information such as system activity and error reports.
• b. User Activity Information: Insights into your activity on the platform, including time spent, pages accessed, session details and interaction patterns.
• c. User Preferences and Settings: Your geographical location, time zone, privacy preferences, language and product preferences.
• d. App Traffic Data and Log Information: Aggregate details about the number of visitors, the pages they explore, their IP addresses, and the browsers used during visits.

Important Note

We recommend that you think carefully about the information you disclose about yourself. We do not recommend putting email addresses, URLs, phone numbers, full names or addresses, credit card details, national identity numbers, drivers' licence details and other sensitive information on your profile. When you post information about yourself or use the messaging function to communicate with other users, the amount of personal information you share is at your own risk.

If you choose to share any personal data or information related to any third-party on our platform, you represent that you have the permission of such third party to share their information and agree to take responsibility for the same.

We collect information through various methods across our website and mobile app.

3.1 Website Collection Methods

On our website, we use automatic data collection tools such as cookies, web analytics, embedded web links, browser cookies, and web beacons. We also collect standard information sent by your browser to personalize your visit, improve your browsing experience, and for internal purposes.

3.2 Mobile App Collection Methods

On our mobile app, we use similar technologies such as device identifiers, local storage, analytics SDKs, and crash reporting tools to monitor app usage, personalize your experience, and enhance the performance and stability of our services.

3.3 Third-Party Sources

We may also receive information from third-party partners such as service providers, social media platforms, commercially available sources, and business partners. These partners may use cookies or similar technologies to provide you with advertising based on your browsing activities and interests.

3.4 Cookie Policy

Cookies are small data files sent to your browser by a website and stored on your device. They are used to track and monitor your activity while you use our website. Information collected through cookies is generally aggregated and anonymized.

You may instruct your browser to notify you when cookies are being sent or to reject some or all cookies. However, disabling cookies may impact your ability to use certain features of our website.

Note: Cookies are primarily used on our website. Our Mobile App uses alternative technologies such as device identifiers and analytics SDKs for similar tracking purposes.

3.5 Google Analytics

We use Google Analytics, a web analytics service offered by Google, to track and report traffic and usage patterns across our Website and Mobile App. Google may use the collected data to monitor and analyze the use of our services. We also use SDK based tracking like Meta SDK, Firebase Analytics etc. to collect statistical data on the usage of our mobile app.

Firebase privacy policy: https://firebase.google.com/support/privacy/

You may opt out of Google Analytics tracking: https://tools.google.com/dlpage/gaoptout

Google's privacy practices: https://policies.google.com/privacy?hl=en

3.6 Crashes and Error Tracking

To monitor real-time crashes and errors, and to provide you with a smooth and error-free experience while using our Mobile App, we use the services of the third-party provider Sentry.

Sentry's privacy policy: https://sentry.io/privacy/

3.7 Marketing and Analytics Data

To track marketing and analytics data, we use the services of Clevertap. Minimal personally identifiable information (PII) necessary for analytics purposes is shared with Clevertap to enable their services.

Clevertap's privacy policy: https://clevertap.com/privacy-policy/

To ensure the safety and authenticity of our community, Alyke implements profile and identity verification measures.

Biometric Information

When you use photo verification, we may process biometric information derived from your selfie to compare with your profile photos. This data is used solely for verification purposes and is not stored permanently.

Verification Features

• Photo verification to confirm profile authenticity
• Real-time selfie verification process
• Verification badge for confirmed profiles
• Enhanced trust and safety for all users
• Age verification for compliance
• Secure document processing
• Biometric data handled with strict security
• Data deleted after verification complete

ID Data

You may provide us with a copy of your government-issued ID to help us check that you're who you say you are.

The information we collect is designed to deliver you a tailored and meaningful experience on the Alyke app and while using other services on our platform. By collecting personal details and preferences, we aim to:

1. i) Create a unique user profile for you to access our platform
2. ii) Verify your identity through OTP verification
3. iii) Provide seamless access to your Alyke account
4. iv) Enable profile customization and preferences
5. v) Connect you with individuals who share similar interests and hobbies, fostering genuine and authentic interactions
6. vi) Enable you to communicate and connect with other users
7. vii) Suggest nearby connections and enable location-based features
8. viii) Respond to user inquiries and to provide services and support
9. ix) Send you updates, notices, marketing and promotional communications and to request feedback
10. x) Continually refine and personalize your experience, and improving the app's features
11. xi) Address any technical issues and ensure a smooth, safe, and personalized experience
12. xii) Carry out our obligations and enforce our rights and legitimate business interests when you use the services provided on our platform
13. xiii) Ensure compliance with legal and regulatory requirements, prevent unauthorized activity, address and investigate issues promptly
14. xiv) Maintain a safe and respectful platform environment
15. xv) Fulfil any other purpose for which you provide it

Your consent is essential for us to provide these services, and you retain the right to withdraw it at any time. However, please note that any data processed before consent withdrawal remains lawful. To ensure your privacy, we employ industry-standard security measures to protect the data you share with us.

The information we collect serves to utilize our recommendation logic which provides recommendations to users based on interests, home state, language, personality, ethnicity, religion, age, distance, political leaning, so as to improve your overall experience on the app. We may also process and share your personal information if there is a legal obligation to do so by a statutory authority from the appropriate jurisdiction.

a. Account Information

We may process your personal information to fulfil our contractual obligations to you, including providing our services to you. Your profile information will be used to provide you recommendations, and to improve your experience while using our app.

b. Login Information

Users can register through mobile number and email, and both are verified through OTP to ascertain your identity and avoid any false information. We process and securely store your login credentials to verify your identity and provide you with seamless access to your Alyke account and other services on our platform.

c. Email Address

Your email address will not be shared with third parties. It will be used solely for the following purposes:

• Informing you about your membership status and sending welcome email
• Notifying you of relevant activities related to your account like launch of Alyke app, friend found, referral achieved or coins earned
• Sending messages related to account deletion, account ban, account ban warning etc.
• Troubleshooting and resolving any issues you encounter
• Email OTP verification

We encourage you to exercise caution in case you make your email address visible or accessible to others, and you agree to take responsibility for how your information is used by others.

d. Email or SMS/WhatsApp Notifications

By registering with us and using our services, you consent to receive notifications via email, SMS or WhatsApp etc. These notifications may include updates about your account, matches, or activity on the app. If you prefer not to receive notifications, messages or unsolicited and unwanted marketing calls, you should register your mobile number with Do-Not-Call registries (DNC) as applicable to your jurisdiction. You may also change your notification preferences by accessing settings in your account or by sending us an email at contact@joinalyke.com.

e. Geolocation Data

With your consent, we may process your geolocation data to provide location based features from recommendations, top picks, filters like lookup. Sharing your location is optional but necessary to discover and connect with other users nearby.

f. Uploaded Photos

• To create an engaging profile, it is essential to upload your pictures and choose a display image
• We may use automated recognition features to assess image quality, composition, and authenticity to ensure the best representation of your profile. Please note that such automated recognition features are prone to errors, and this might lead to some images being missed or other errors in display, which is beyond our control
• Photos uploaded by you will be reviewed before being displayed on your profile to check for any content violations. Any content violation in media or images, or any other wrong information by the user will lead to the profile being blocked and removal of such content or wrong information
• Your uploaded photos may be visible to other users, and with your explicit consent, your profile pictures may feature on the Alyke homepage or in promotional content

g. Chat Messages and Written Content

• Your chat messages are private and stored securely to provide access to your chat history
• Any information provided or shared by you during your chat with other users while using our services may be used by others to contact you or to send you messages, and we are not responsible for the personal information or any other information you choose to provide in your chat messages
• To maintain a safe and respectful platform, we may use filters and image verification flow to identify inappropriate content, such as derogatory language or vulgar images. We reserve the right to remove such content and take appropriate action against misuse
• Persistent acts of harassment or any conduct in violation of our platform's guidelines shall result in the permanent suspension or deletion of the user's account from our platform

h. Customer Service History

All communications made with our customer support through the grievance cell are duly recorded and maintained to enhance and optimize the quality of services provided to you.

i. Push Notifications

We may send push notifications to inform you about the status of your membership, to notify you of any new messages, activities, or updates pertaining to your account, and to suggest potential matches or provide promotional content. Some examples of push notifications include but are not limited to Abandon Profile (Incomplete Signup), Launch Notification (New Version Released), Daily Engagement (New People in Your Area), Daily Engagement (New Top Picks), Friend Found (New Friend Matched), New Message (User Received a New Message), Referral Achieved (Referral Code Used). These notifications will be sent in accordance with your preferences and may be changed in your device's settings.

j. Social Media Tools

You may choose to share information or content with other social media platforms, social networking services, or other third-party features or integrated tools while using our services, and vice versa. By using these features, you can share certain information with your friends or the public, based on the privacy settings you choose with the third-party provider of the social sharing tool. For more information on the purpose and scope of data collection and processing related to these features, please review the privacy policies of the third parties that provide them.

k. Inviting Friends

You may use our referral feature wherein you can share your referral code and link to your friends and invite your friends to join our app or use our services. By sharing your referral, you confirm that your friend has agreed to receive it and agree to take full responsibility for any issues or claims arising from the invitation and will indemnify us against any related claims, damages, or liabilities.

We want to help you find the best possible connections. Our matching algorithms predict your compatibility with others and show you people we think are a good match for you.

How Our Matching Works

Our matching algorithms use the information you share in your profile, your activity on the app, your location data, and your preferences to predict compatibility and recommend profiles that align with your interests and values.

Factors We Consider

• Your interests and personality traits
• Geographic proximity and location preferences
• Age range and demographic preferences
• Activity patterns and engagement on the app
• Profile verification status

Your Control

• Set your own matching preferences
• Filter by interests, location, and more
• Update your profile to refine matches
• Control who can see your profile

We use automated decision-making and profiling to enhance your experience on Alyke, including matching you with compatible users and personalizing content.

Your Rights Regarding Automated Decisions

We are committed to transparency about how automated systems impact your experience. You can contact us to learn more about the logic involved in automated decisions that affect you.

Your Rights

• Right to be informed about automated decision-making
• Right to request human review of automated decisions
• Right to challenge decisions made solely by automated means
• Right to opt-out of certain automated processing

Where We Use Automated Systems

• Profile recommendations and matching
• Content personalization
• Spam and fraud detection
• Safety and moderation screening

We are committed to maintaining a safe and respectful environment for all users. Our moderation practices help ensure that Alyke remains a positive space for making genuine connections.

Report Inappropriate Behavior

If you encounter any content or behavior that violates our Community Guidelines, please report it immediately using the in-app reporting feature. All reports are reviewed promptly and appropriate action is taken.

Automated Moderation

• AI-powered content screening
• Automatic detection of inappropriate content
• Pattern recognition for suspicious behavior
• Real-time monitoring of messages and profiles

Human Moderation

• Trained moderation team
• Manual review of reported content
• Context-aware decision making
• Appeals process for moderation decisions

We are committed to ensuring that your personal data is secure and protected from unauthorized or unlawful access, alteration, disclosure, use, or destruction.

Security Measures

• Data encryption at rest and in transit with restricted access
• Protected servers with firewalls and cloud security
• Only authorized employees with confidentiality agreements
• Restricted access through secure passwords and digital signatures

User Consent and Transparency

Google Play Store: We comply with Google Play's Data Safety policies and provide full transparency about how user data is collected, processed, and shared through our app. Learn more: https://support.google.com/googleplay/android-developer/answer/10787469

Apple App Store: We request user consent for ad tracking as per Apple's App Tracking Transparency framework. Users can change their permissions in iOS settings at any time.

Minimum Age: 18 Years

• Alyke is intended for users who are 18 years of age or older
• We do not knowingly collect personal information from minors
• If we discover that a minor has provided personal information, we will delete it immediately
• Parents or guardians who believe their child has provided information should contact us immediately

While we employ reasonable and industry-standard security measures to safeguard your information, it is important to note that no method of transmission over the internet or electronic storage is completely secure. Any transmission of your data is undertaken at your own risk, and we encourage you to take precautions to further protect your data.

We may share your information in the following limited circumstances:

a. Other Platform Users

Your profile information, interests, and preferences are shared with other users to facilitate meaningful connections. You control what information is visible on your profile. If you chat with other users and use the features provided by our app, certain specific information provided by you may be available to other users of our platform.

If someone submits a report involving you (such as a claim you violated our Terms of Use), we may let the reporter know what actions we took, if any, as a result of their report. The same applies if you submit a report involving another member.

b. Service Providers

We share information with trusted third-party service providers who help us operate our platform, including cloud hosting, analytics, and customer support services. All are bound by confidentiality agreements.

c. Business Transactions

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. Such transferred information will continue to be processed in accordance with the terms of this privacy policy unless otherwise communicated to you.

d. Accessibility by Search Engines

Certain portions of your profile on our platform may be indexed by search engine crawlers and may, therefore, appear in internet search results. However, no Personally Identifiable Information (PII), such as contact details, will be included in such publicly accessible results.

Important Note

We never sell your personal information to third parties.

By continuing to use our services, you expressly consent to the disclosure of your information as outlined in this privacy policy. If you disagree with these terms, you should discontinue using our services immediately.

We engage certain trusted third parties to perform functions and provide services to us such as payment related transactions, optimizations and improvement of our platform, cloud service providers and content moderation services ("Service Providers"). The supplier with which we share user personal data vary depending on a variety of factors, such as which services of our platform the user engages with.

To provide services to users, we have collaborated with various service providers including but not limited to:

• Amazon (AWS): https://aws.amazon.com/legal/
• Google (GCP): https://policies.google.com/privacy?hl=en; https://payments.google.com/payments/apis-secure/get_legal_document?ldo=0&ldt=privacynotice&ldl=en; https://cloud.google.com/terms
• Apple Store: https://www.apple.com/legal/privacy/en-ww/; https://support.apple.com/en-us/101554
• Play Store: https://policies.google.com/privacy?hl=en-US; https://support.google.com/googleplay/?hl=en
• MongoDB: https://www.mongodb.com/legal
• Elasticsearch, Inc.: https://d7umqicpi7263.cloudfront.net/eula/product/bb253a6c-e775-4634-bdf0-17bd56a69c36/0ec46d10-7fb0-4cbe-ba04-e75abd8b41b1.pdf
  https://www.elastic.co/trust/security-and-compliance
• Datadog, Inc.: https://www.datadoghq.com/legal/
• Adapty: https://adapty.trustshare.com/policies/POL-2 https://adapty.io/privacy/
• Sentry: https://sentry.io/privacy/
• Clevertap: https://clevertap.com/privacy-policy/; https://clevertap.com/about-us/

We may provide access to or allow integration with third-party websites, including social networking platforms through various applications.

Important Notice

The privacy policies and practices of third-party sites may differ from our privacy policy. Users are advised to review the privacy policies and terms of these websites to ensure that the information they share aligns with their expectations.

Alyke disclaims any responsibility for the privacy practices, policies, or content of these external websites, including third-party advertisers or social networking platforms that may link to or require navigation away from our platform.

Third-Party Categories

• Social media platforms (for login or sharing)
• Payment processors
• Analytics and advertising partners
• Customer support tools

You have certain rights that allow you to access and control over your personal information, depending on your country of residence and applicable data protection laws.

i. Right to Manage

Request access, obtain a copy of and manage your personal information. You may access, correct, amend, add, or delete your personal information by logging into your profile on the platform. Additionally, you are free to delete specific content or even your entire account at any time.

ii. Right to Rectification

You have the right to request a review, correction, or amendment of your personal information at any time.

iii. Right to Withdraw Consent

You have the right to withdraw your consent to the collection and processing of your personal information. However, please be aware that revoking your consent may impact your ability to use certain features on our platform. Withdrawing consent will not affect any processing activities that have already occurred before the withdrawal.

iv. Right to Erasure

We erase all or any of your personal information when it is no longer required, or when you ask us to remove the same, except the information which is required to be retained by us to meet statutory obligations and for exercise or defence of legal claims.

How to Exercise Your Rights

If you wish to exercise any of these rights or make a request regarding your Personal Information, please contact us at contact@joinalyke.com. We will consider and act on your request in accordance with the data protection law applicable to you.

15.1 Data Protection Laws

Data Protection Laws mean any and all international, federal, state, provincial and local data protection laws applicable to users based on their country of residence, such as:

• India: Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"); Information Technology (Intermediaries Guidelines) Rules, 2011 under Information Technology Act, 2000
• USA: The California Consumer Privacy Act of 2018 ("CCPA"), the California Privacy Protection Act (CalOPPA), Virginia Consumer Data Protection Act (VCDPA), and other state privacy laws
• UK: The UK Data Protection Act 2018
• European Union (EU) and European Economic Area (EEA): General Data Protection Regulation (GDPR), EU Digital Services Act (DSA) Policy

And other relating laws, rules, regulations, directives and governmental requirements currently in effect and as they become effective.

15.2 U.S. State Privacy Laws

Residents of certain U.S. states (including California, Virginia, Colorado, Connecticut, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Texas, Oregon, and Montana) may have additional rights under applicable privacy laws, subject to specific limitations.

Your Rights May Include:

• Access/Right to Know: The right to confirm whether we are processing their personal information and to receive a copy of that information in a portable and, where technically feasible, readily usable format.
• Deletion: The right to request the deletion of personal information that has been provided to or collected by us.
• Correction: The right to correct inaccuracies in their personal information, considering the nature of the data and the purposes for which it is being processed.
• Opt-Out: The right to opt-out of certain types of processing, including:
  • The "sale" of their personal information
  • Targeted advertising by us
  • Automated processing of personal information that results in legal or similarly significant effects
• Non-Discrimination: Exercising your rights will not result in different prices or lower quality services, unless such differences are allowed by law.

How to Exercise Your Rights

To exercise most of your privacy rights under U.S. state laws, you may contact us at contact@joinalyke.com. To opt-out of the sale of personal information or targeted advertising, you can adjust your cookie settings or use an opt-out preference signal.

We will address your request in compliance with applicable U.S. privacy laws. Upon receiving your request, we will verify your identity and might need additional information from you to complete this verification. If we are unable to verify your identity despite reasonable efforts, we may deny your request and will notify you of the reason.

If your request is denied, you have the right to appeal by contacting us via email. Where legally allowed, you may also designate an authorized agent to act on your behalf and submit requests. Authorized agents must include proof of their authority in their initial communication.

15.3 California Consumer Privacy Rights

The California Consumer Privacy Act (CCPA) grants you specific rights concerning the handling of your personal data. Under this law, California residents have the option to opt out of the "sale" of their personal information to third parties.

Information Collection and Use

Our Privacy Policy outlines how we collect, use, and share your personal information through our Services, including over the past 12 months. Specifically, it details the sources from which we collect personal information from California residents, the types of information collected and the purposes for which we use and share this information.

Your CCPA Rights:

• Right to opt-out: We do not consider our sharing of the personal information collected, used, and shared as outlined in this Privacy Policy to be a "sale" under California law.
• Right to know/access: California residents have specific rights to access, correct, and delete their personal data, and to request details about our privacy practices.
• Right to limit Use and Disclosure: You have the right to restrict the use and disclosure of your sensitive personal information. However, because we do not use or disclose such information for purposes beyond those permitted under the CCPA, this right does not apply to California residents in our case.
• Right to correction: You have the right to request that we correct inaccurate information we hold about you.
• Right to deletion: You have the right to request that we delete the personal information we have collected from you.
• Right to non-discrimination: Exercising your rights will not result in different prices or lower quality services, unless such differences are allowed by law.

How to Submit a Rights Request

California residents may submit CCPA requests to access/know, delete, and correct their personal information by email at contact@joinalyke.com or by mail at:

131 Continental Drive, Suite 305, Newark, Delaware DE 19713 New Castle County +1-7406188078

If you are a California resident and choose to use an agent registered with the California Secretary of State to exercise your rights, we may require proof that the agent has valid written authorization or power of attorney to act on your behalf.

15.4 Withdrawing Your Consent

We will require and obtain your explicit consent for processing your personal data in certain cases such as placing tracking cookies on your device to monitor and analyse your usage of the app, geolocation data and other personal information, to tailor the app experience to your preferences and to offer you location-based services and recommendations.

You have the right to withdraw your consent at any time, especially with respect to geolocation tracking. However, please note that withdrawing consent will not affect any processing activities that have already occurred before the withdrawal, or the processing of your personal information which occurs without your consent in compliance with law. You can manage your consent preferences at any time through your device settings.

15.5 Opt-Out Provisions

You can unsubscribe from or opt-out of:

• i) Location tracking feature: Used by us to offer features like displaying general locality information on your profile and showing you profiles of nearby users, thereby personalizing your experience on the app. Please note that opting out of location services may limit certain features of the app, including proximity-based matchmaking and viewing nearby users' profiles.
• ii) Marketing and promotional communications: You may opt-out of marketing, promotional, or newsletter communications from us at any time. Upon opting out, the terms and conditions of this privacy policy and related policies shall remain applicable. However, we reserve the right to send essential service-related communications to users.

For unsubscribe, opt-out and data deletion requests, you may change the settings of your mobile app or contact our support team at contact@joinalyke.com using your registered email address, and we will take steps to delete the requested data in accordance with applicable legal and regulatory requirements. You may also change your device settings to opt-out of some features.

16.1 How Information is Stored

We are dedicated to the safety and security of your information and are fully transparent about how we handle your files and personal data.

• i) We do not allow other users to access your information, except the information you choose to share with others on our platform. However, any information shared with third-party service providers and third-party apps is governed by their policies, and user is recommended to check the policies of such service providers and third-party apps before using our app.
• ii) Except as required in compliance with all the relevant laws and as set out in this Privacy Policy, we at Alyke have put stringent security mechanisms in place to ensure not to give out or disclose to anyone or allow others to access your personal information.
• iii) We only retain a minimum amount of personal information to ensure your access to our services, and do not retain copies of your data unless you explicitly upload any files or data to our platform or share your data with others.
• iv) Your personal information is available in our servers for the time you use our services, after which it is deleted in accordance with our retention policy detailed below.

16.2 Files Stored by Third-Party Storage Providers

Users can download and install our app through Google Play Store Account and Apple Store, and all information shared with or through such app providers and other service and storage providers like Amazon and MongoDB are handled in accordance with their privacy policies and terms.

Their privacy policies and terms can be accessed at:

• Google: https://cloud.google.com/terms; https://policies.google.com/privacy
• Apple: https://www.apple.com/legal/privacy/
• PlayStore: https://policies.google.com/privacy?hl=en-US
• Amazon AWS: https://aws.amazon.com/legal/
• GCP: https://cloud.google.com/terms
• MongoDB: https://www.mongodb.com/legal
• ElasticSearch: https://www.elastic.co/legal
• Datadog: https://www.datadoghq.com/legal/
• Adapty: https://adapty.io/privacy/

16.3 Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Our retention practices are aligned with industry standards and include:

Active Accounts

While your account remains active, your personal information is retained to support the seamless use of Alyke's services.

After Account Closure

Following account closure, we implement the following retention schedule:

1. Safety Retention Window:

• We do not maintain a safety retention window of account closure
• For banned accounts: up to 2 years (key identifying information only)
• During this period, certain data is archived to address security incidents, fraud, or unlawful activities
• This retention is based on our legitimate interest as well as that of potential third-party victims
• This helps prevent re-registration attempts and protects the integrity of the platform

2. Legal Compliance Retention:

• Transaction Data: 10 years to comply with tax, legal, and accounting requirements
• Credit Card Information: We do NOT store payment card information. This is managed entirely by Apple, Google, or Stripe. We never have access to your card numbers.
• Consent Records: 5 years to demonstrate compliance with data protection standards
• Traffic Data/Logs: 1 year to fulfill legal data retention obligations

3. Legitimate Interest Retention:

• Customer Care Records: 5 years in support of our safety efforts, customer care decisions, and to enable us to defend ourselves in the event of a claim
• Profile Data: 1 year in anticipation of potential litigation, for the establishment, exercise or defense of legal claims
• Imprecise Location Data: 5 years for download/purchase records

4. Outstanding Legal Matters:

If there are any outstanding legal matters (e.g., disputes, claims, subpoenas), relevant information will be retained until such matters are fully resolved.

5. Profile and Subscription Information: Upon account deletion:

• Your profile and all associated data will be immediately and permanently deleted
• If you return after deletion, you will need to sign up again as a completely new user
• No previous data, history, or privileges will be retained

Upon expiry of the retention periods, we will either delete or anonymize your personal data, unless further retention is required by law or necessary for legitimate business purposes.

16.4 Anonymized Data

Where legally permissible, Alyke may retain anonymized and aggregated data for purposes such as service improvement, feature development, security enhancements, and internal research. Anonymized data does not identify individual users and is not subject to deletion requests.

16.5 Backup and Disaster Recovery

To mitigate the risk of data loss due to unforeseen circumstances such as natural disasters, Alyke maintains backup copies of personal data in a secure and limited manner. This ensures business continuity and protects our legitimate interests.

Alyke maintains secure backup and disaster recovery systems to protect against data loss:

• Recovery Point Objective (RPO): Data backups are updated at least every 24 hours to minimize potential data loss
• Recovery Time Objective (RTO): We strive to restore critical services within a 24-48 hour window in the event of a disaster or major outage

We continually review and update our disaster recovery plans to ensure data integrity, service continuity, and compliance with best industry practices.

Because we operate a global service, your personal data may be hosted on servers maintained by our trusted storage partners, which may be located in jurisdictions outside your country of residence.

By registering with Alyke, you expressly consent to the transfer of your personal data to our service providers and subcontractors, which may operate outside your country of residence.

When we transfer personal data outside of the EEA, the United Kingdom, Switzerland or other countries whose data protection laws have been deemed adequate by the European Commission or other competent governmental bodies, we typically rely on standard contract clauses. These standard contractual clauses are commitments between companies transferring personal data, binding them to protect the privacy and security of your data.

All such transfers are conducted under appropriate safeguards, including standard contractual clauses or equivalent mechanisms, to ensure an adequate level of protection. Contact us at contact@joinalyke.com for a copy of the standard contractual clauses.

We never sell your personal information.

We may disclose your personal information in the following circumstances:

i. Legal Requirements

You acknowledge and agree that we may disclose your information under the following circumstances:

• a) To comply with applicable laws, regulations, legal processes, or governmental or law enforcement requests, whether or not such disclosure is mandatory under the law
• b) To protect or enforce the rights, property, or interests of Alyke or any third party
• c) To ensure the health or safety of an individual, particularly in situations where harm or violence is threatened
• d) To address any issue related to unauthorized use of the platform

ii. Service Providers

We engage trusted third parties including Amazon (AWS), Google (GCP), Apple, MongoDB, and others to perform functions and provide services. All are bound by confidentiality agreements.

iii. Business Transactions

In the event of a merger, sale, transfer of our assets, consolidation or restructuring, financing, or acquisition of all or a portion of Alyke's business by or to another company, your Personally Identifiable Information may be transferred as part of the transaction.

You can delete your account at any time from the delete feature provided in the mobile app or by emailing us at contact@joinalyke.com.

Deletion Process

• All associated data will be immediately and permanently deleted
• Double-confirmation feature prevents accidental deletion
• If you return, you'll need to create a completely new account
• No previous data, history, or privileges will be retained

Account Deletion Period

When an account is deleted, it is permanently removed immediately. There is no retention window and no option for restoration.

If a user returns later and attempts to log in, the system will not recognize the old account and will prompt them to sign up as a new user.

Important Notes

Banned Accounts or Legal Holds:

• If an account is banned or tied up in legal issues, login is fully disabled.
• Unlike normal deletions, the user's data is retained in the backend strictly for legal or compliance purposes, basically, "frozen in the vault."
• No access, no restore, just locked until the legal situation is resolved or retention requirements end.

We may send you service-related announcements when we consider it necessary to do so, such as when we temporarily suspend our platform or services for maintenance, or security, privacy, or administrative-related communications.

Communication Methods

We send communications via:

• In-app notifications
• Email
• SMS
• Push notifications : You can manage your notification preferences in the app settings.

Types of Communications

Service-Related Announcements (Cannot Opt-Out):

• Account security alerts
• Platform maintenance notifications
• Policy updates and changes
• Important service announcements

Note: You cannot opt-out of service-related announcements as they are not promotional in nature and used solely to protect your account and keep you informed of important changes to the Platform.

Marketing Communications (Can Opt-Out):

• Product updates and new features
• Special offers and promotions
• Tips and best practices
• Community updates

Note: You can opt-out of marketing communications at any time through app settings or email preferences.

If you have any grievances, including but not limited to issues related to fake accounts, harassment, or any form of misconduct on the platform, you are encouraged to contact us immediately.

How to Report

Please send a detailed report of your concern to our Support Team at contact@joinalyke.com.

What to Include

When submitting a complaint, please include as much relevant information and evidence as possible to assist us in addressing the issue effectively. This may include screenshots, account details, and any other relevant documentation that can substantiate your claim.

Our Response Timeline

For Indian Users (IT Rules 2021 Compliance):

• Acknowledgment: Within 24 hours of receipt
• Resolution: Within 15 days of receipt

For All Other Users:

• Acknowledgment: Within 48 hours of receipt
• Resolution: Within 30 days, subject to the availability of necessary documentation and details
• We may request additional information from you to expedite the process

We are committed to ensuring a safe and respectful environment for all users and will take appropriate actions to resolve any reported issues in compliance with applicable laws and regulations.

Security Limitations

The transmission of information over the internet is inherently insecure. While we strive to protect your Personal Information through stringent security measures, we cannot guarantee complete security of data transmitted to our Platform.

Limitation of Liability

We are not responsible for any loss or damage resulting from cyberattacks, security breaches, or transfer of data over communication networks and facilities not directly owned or controlled by us. Once your information is received, we adopt strict procedures to prevent unauthorized access and ensure data protection.

Our Commitment

• Implement industry-standard security measures
• Regularly update and patch our systems
• Monitor for security threats and vulnerabilities
• Train our staff on data protection best practices
• Use encryption for data in transit and at rest

Your Responsibility

• Any transmission of data is done at your own risk
• Keep your account credentials secure
• Use strong, unique passwords
• Report any suspicious activity immediately

We reserve the right to modify or update this privacy policy from time to time to reflect changes in legal requirements, business practices, or advancements in technology.

How Updates Work

• The latest version will always be available on our website and app
• Material changes will be communicated via email or app notifications
• Changes become effective immediately upon publication
• Your continued use signifies acceptance of updated policies

We encourage you to regularly check our website and mobile app for any updates to our privacy policy, as any changes become effective immediately upon publication. Your continued use of our services after any revisions signifies your acceptance of the updated policies.

If you have any questions regarding this policy, contact us:

GLOBAL & UNITED STATES

Alyke Inc.
131 Continental Drive, Suite 305
Newark, Delaware DE 19713
United States
📧 contact@joinalyke.com
📞 +1-740-618-8078

India :

For Indian users, local operations, customer support, and regulatory compliance are managed by our Indian service provider and local representative:

XVisionIT Pvt. Ltd.
Studio- 9 & 10, IHDP Business Park
Sector 127, Noida, Uttar Pradesh 201304, India
Company Registration (CIN): U72900DL2022PTC398479

For users in India: XVisionIT Pvt. Ltd. is your local representative under Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

For users in United States and all other countries: Alyke Inc. is your data controller.

Throughout this Privacy Policy, "Alyke," "we," "us," or "our" refers to Alyke Inc., except where specifically stated regarding Indian operations.

Grievance Officer (India IT Rules 2021):

Email: grievance@joinalyke.com